The team was terrific, by the reception (Melisa, Middle era gentlemen, and Manuel. Fabian was excellent in taking good care of our bag, always courteous and helpful. Raphael at Pizza Eatery, always welcoming and eager to please, to not forget Maria who had been so pleasant and took such excellent care of our apparatus 312. Our location was clean and abandoned in excellent condition. All of the staff are hard working, polite and make our stay memorable. We enjoyed how big our resort, the center itself and appreciated that we were able to get another hotel with complimentary transfer and water taxi. Thank you.
That is a timeshare property with Sunset Resorts to include Sunset Royal, Sunset Marina, Ocean Spa & Laguna Suites. With your arm group, you can enjoy these facilities and now there amenities and meals with the most inclusive package. We stayed at the Sunset Marina which is about the lagoon, and we’d take the shuttle ship over to the Sunset Royal (free) to delight in the ocean. For us, the Sunset Marina entire was the better location to stay. Better meals, more amazing grounds, quieter, more excellent pool. We also liked having the ships around us rather than other hotels. Overall the house and there food and services were very great.
The only criticism is that the timeshare presentation. Pressured, VERY expensive – well into the six figures (USD). When we realized the high price and declined their invitation to join, we felt like we were now on the outside of their community and so were no longer comfortable staying there. I was also surprised that using their high price in joining, how many issues weren’t aligned with their high standard for membership. Like when you purchase orange juice, you get tang or and an orange drink, things in the room and at the swimming pool never fixed, things that could be overlooked with almost any hotels. However, whenever you’re paying the rather significant cost of joining as a member, you need to expect excellence in quality complete in return.
The Sunset Marina and Yacht Club provided us with a beautiful room and excellent customer support. The food was, and the all inclusive was worthwhile! Thanks to all the staff members! And their amazing recommendations sucha as playa del carmen snorkeling locations for families.
My spouse and I stayed in the Sunset Marina Resort and Yacht Club in late February. As it was our first time in Cancun, we were curious about what to expect. Our stay at SMR&YC did not disappoint. It is nestled along across the lagoon side of and is much more compact compared to the many larger hotels and contributed to more intimate relaxed remain (Also their sister resort on the Caribbean side was accessible by free bus shuttle service or shuttle).
The entire staff was incredibly gracious, professional, and friendly. We particularly enjoyed our daily morning breakfast in La Pergola and the excellent dining restaurant. Francisco, Isai, Gonzalo, Sergio, Carlos, Guadalupe, both Jose and Emmir were happy and accommodating.
Spring break with my hubby and 2 sons, ages 13 and 15. We did not get the all-inclusive. We made use of the kitchenette in the room to save cash. I abandoned our dishes one night, and the housekeeping team washed them for me. We cooked like college kids, lol. The only real bad thing was that everyone either tripped down or up the staircase in the room. It’s a tri-level. Neat set-up. Kind of poisonous. But, overall, it was a great place to stay.