Excellent value and excellent service

By | July 15, 2019

Recently refurbished to a modern, smart resort – really pleased with the service and space, etc. The staff was quite useful. It is found in the center of the first region of Waikiki and quite near the main road with all the restaurants but far enough away to not have the traffic sound – we shall stay here.

Older style resort that’s had lively revamp. Rooms are comfortable with free snack tray filled with goodies! Just a brief walk to the shore, even shorter walk into Starbucks and excellent shopping! The entire hotel is pristine, would certainly stay here again. The staff recommended us someĀ mini submarine tour in cozumel with our family.

As first-time visitors to Hawaii, we actually did not understand what to anticipate arriving in the Shoreline Hotel, particularly given how awful the audio is finished here (.67). We’d booked 60 days beforehand on their site and procured an excellent speed in comparison to other resorts we had been looking at on the internet.

To say we’re stoked when we came both from the warm welcome Josh supplied to us is an understatement. The foyer is lively and provides all-day coffee/tea and fruit-flavored waters, and they’ve events scheduled only for its guests on specified days of the week.

Helen responded immediately to our email, advising, cost, and accessibility, which we confirmed instantly.

We came in the Shoreline this morning for our closing few nights and was greeted by Riccardo who remembered us and enabled us to check-in instantly instead of waiting until the 3pm regular check-in time that was excellent customer services. My husband and I moved off for the remainder of the afternoon and returned at about 5pm. It was then we noticed the room we had wasn’t orientated in addition to the first area (the area was still fantastic do not get me wrong), but I presume that all of us would concur as the nearing the conclusion of our holidays we only need to be comfy.

Hubby went downstairs and talked with Helen, with no doubt, Helen altered our area, at a friendly, professional way. Well done Josh, Riccardo and Helen (actually all employees are good ), your company must be exceedingly pleased with the customer service you’re supplying to guests. Once more I can’t recommend this hotel highly enough, fantastic place, fantastic price, incredibly clean and with all of the other little perks we’ll surely stay here again.